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Sleep Hygienics Ltd. logo: A sleek, modern logo featuring the company name in bold, capitalized letters with a stylized, abstract design element integrated into the lettering. The color scheme consists of shades of blue and white, evoking a sense of professionalism and tranquility

Refund Policy

Sleep Hygienics Ltd. - Refund Policy

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Thank you for choosing Sleep Hygienics Ltd. for your sleep essentials. Please review the following information regarding our refund policy, which applies to purchases made on our website www.sleephygienicsltd.com.

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Refund Eligibility: Due to the nature of our products, specifically being medical devices related to sleep hygiene, we have a strict policy on refunds.

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Refunds will only be considered under the following circumstances:

  1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us at info@sleephygienicsltd.com within 7 days of receiving the item. We will provide instructions on returning the product for inspection, and if the defect or damage is confirmed, we will arrange a replacement or issue a refund.

  2. Shipping Errors: If you receive the wrong item or an incorrect quantity, please contact us within 7 days of receiving the shipment. We will arrange for the correct items to be sent to you, or if preferred, issue a refund upon receipt of the product.

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No Refunds for Opened Products: For health and safety reasons, opened products cannot be refunded. Once a medical device has been opened, it is considered used, and we cannot accept returns or offer refunds. Please carefully inspect your purchase upon receipt and contact us immediately if you believe there is an issue.

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How to Request a Refund: To request a refund for eligible reasons, please follow these steps:

  1. Contact our customer service team at info@sleephygienicsltd.com within the specified timeframe for your particular issue (7 days for defective or damaged products, 7 days for shipping errors).

  2. Provide a clear description of the issue and include relevant photographs if applicable.

  3. Our customer service team will guide you through the process and provide instructions on returning the product if necessary.

  4. You may receive the refund if upon the receipt of the returned product.

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Contact Information: For any refund-related inquiries or concerns, please contact us at info@sleephygienicsltd.com. We aim to respond to all emails within 1-2 business days.

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Website: Visit our website at www.sleephygienicsltd.com for more information on our products and services.

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Sleep Hygienics Ltd. reserves the right to update or modify this Refund Policy at any time without prior notice. Please refer to our website for the most up-to-date information.

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Thank you for choosing Sleep Hygienics Ltd. We appreciate your understanding of our refund policy.

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